JiJi Self Service Password Reset enhances efficiency of Help Desk. They can focus on other issues, rather than spending time in resetting passwords and unlocking accounts of end-users. However, at the time of emergency, Self Service Password Reset provides Help Desk admin portal to reset password of end-users.
JiJi Self Service Password Reset provides following key features for Help Desk:
- Ability to reset password and unlock account of end-user from Help Desk portal.
- Ability to find the user’s identity who is asking for resetting password or unlocking account through Multi Factor Authentications (Mobile/SMS, Email and Question and Answers).
- Ability to search the user from Help Desk portal.
- Ability to monitor and log end-user activity, such as password reset, failed requests, incorrect answers, unlocks, enrolments
Benefits of the administrators.
- Administrator can easily customise and brand end user pages as per conventions by using simple drag and drop.
- Admin can easily monitor the self-service actions done by users.
- Administrator can delegate Password Reset and Unlock permission to a group/user/team as Help Desk admin for managing set of users, group, OU or a complete domain.