Gartner states that 30% of help desk queries are related to password reset management
and account lockout. With JiJi Self Service Password Reset, end-users can securely
reset their own Active Directory passwords without the involvement of highly technical
help desk professionals. JiJi Self Service Password Reset lowers end-user downtime.
End-users, no longer have to wait for a member of the helpdesk staff to reset their
forgotten password or lost password.
JiJi Self Service Password Reset raises help desk efficiency because now they have
more time to focus on other issues rather than spending time consuming task in resetting
passwords. JiJi Self Service Password Reset can help your organization to reduce
costs, improve security and increase productivity.
Using JiJi Self Service Password Reset, the end-users can perform following self
- Self reset password
- Self change password
- Self unlock account
- Self update the Active Directory Attributes. JiJi Self Service Password Reset
administrators can perform the following actions
- Configure self service policy settings for each Group / OU / Set of Users
- Configure email notifications for password soon to expire users/change password/reset
- GINA Extension / Credential Provider
- Two-way authentication before password reset by using Mobile Code Verification
- Multilingual support in major European languages (French, German, Italian, Spanish
and Russian). Please contact us for any additional language support.